01. The service and agreement
JobPlain is operated by Paul Hardman, trading as JobPlain, a UK sole trader, and provides online customer records, quotes, job management and invoicing for UK tradespeople. These terms are intended for customers using the service for their trade or business, not primarily for personal use. JobPlain is an administration tool, not an accounting, legal or tax adviser.
The service provider is Paul Hardman, trading as JobPlain; the subscribing business is the customer. You can create a sign-in first. Before using business features or customer records you must agree to these Terms and the Customer Data Processing Terms. Agreeing does not change your trial date, price or subscription.
Business and legal correspondence address:
Jobplain
First Floor, Swan Buildings
20 Swan Street
Manchester
M4 5JW
GB
This address is provided by Virtually There for JobPlain’s business use and legal correspondence.
The confirmed contact email is support@jobplain.co.uk.
02. Accounts and acceptable use
You must have authority to subscribe for your business, provide accurate account details and protect your sign-in credentials. You are responsible for lawful use of your account and should promptly report suspected compromise.
- Do not upload unlawful content, infringe others’ rights, or enter personal information you have no lawful authority to process.
- Do not impersonate others, commit fraud, send spam, introduce malware or interfere with the service.
- Do not attempt to access another business’s records, bypass access restrictions or probe security without written permission.
- Do not use the service in breach of applicable law or permit others to do so through your account.
Access may be restricted where reasonably necessary to address unlawful use, serious security risks or material breach. Where appropriate, the reason and an opportunity to resolve the issue should be given, unless doing so would be unlawful or compromise security.
03. Your original free trial
New customers receive a 14-day free trial starting when their account is registered. The original recorded trial-end date applies. Saving a card or confirming a subscription during the trial does not restart, extend or shorten that trial, and no subscription charge is taken before it ends.
Saving a card is not itself subscription confirmation. If you confirm a subscription during your trial, the first £9.99 subscription payment is scheduled after the original trial ends. If the trial has already expired, starting a paid subscription requires confirmation of immediate billing; there is no replacement free trial.
If no paid subscription is confirmed, business-feature access ends when the trial expires. Saved records remain protected and Plan & billing remains available.
04. Price, renewal and payment
The subscription costs £9.99 GBP per month after the 14-day free trial. The operator is not VAT registered, and no VAT is charged on this subscription. Once confirmed, it renews automatically each month until cancelled. Subscription payments and saved payment methods are processed by Stripe; you authorise the agreed recurring payments when confirming your subscription.
You can manage billing and update your payment method through Plan & billing. You remain responsible for reviewing your quotes, invoice amounts, VAT treatment and payment records. Recording a customer invoice as paid in JobPlain does not itself collect money from that customer.
A future subscription price increase will be notified to your registered contact email at least 30 days before it takes effect, and will apply only to a renewal after that notice period, not retrospectively to a paid period. You may cancel renewal before it takes effect. No price is changed by these terms. Your own customer invoices have their own VAT treatment.
05. Cancellation and refunds
You can cancel at any time through Plan & billing. Normal cancellation stops future renewal and preserves access until the end of the period already paid for. Cancellation does not erase your account or stored records, and it does not by itself refund charges already paid.
If a cancellation is immediate without a refund, access continues to the verified paid-through date. If the remaining service period is refunded, access for that refunded period ends when the refund or cancellation takes effect, whichever is later. A partial monetary refund does not by itself remove unrelated paid coverage.
A cancelled subscription is not automatically restarted by paying an old invoice. Any restart requires explicit confirmation, without a new trial or overlapping subscription charges. Rights that cannot lawfully be excluded remain unaffected.
There is no automatic refund for unused time simply because you cancel or stop using the service. Contact support@jobplain.co.uk about duplicate/incorrect charges or material service problems. JobPlain will assess the facts and any remedy required by law; a discretionary full or partial refund may be agreed where reasonable, without guaranteeing one. Mandatory rights and remedies are not excluded.
06. Failed payments and access
A failed renewal payment starts a fixed 72-hour grace period from the first failure in that unresolved payment episode. Retries, repeated messages or delayed payment updates do not extend it. Valid trial or separately verified paid coverage is preserved.
After that grace period, unpaid business-feature access is suspended until eligible payment recovery is verified. Stripe’s retry timetable or overdue status does not create a longer JobPlain grace period. Saved customer records are retained securely and Plan & billing remains accessible so you can update your card or resolve an outstanding payment.
Successful payment restores eligible access once confirmed; if the subscription was cancelled, an explicit restart may still be required as described above.
07. Customer records and data protection
You retain rights in the information you enter and permit JobPlain to process it as necessary to provide the service. You are responsible for its accuracy, lawful collection, appropriate privacy notices and your own record-keeping obligations. JobPlain’s software and branding remain the property of their respective rights holders.
For your customers’ personal information, your business normally acts as controller and JobPlain as processor. Read the Privacy Policy for account-data handling, security, retention and access/deletion requests. Subscription cancellation is separate from a deletion request; legal retention duties may limit erasure.
The Customer Data Processing Terms set out the Article 28 obligations for customer records and form part of this agreement.
08. Availability and service changes
JobPlain aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Maintenance, network failures, security incidents and third-party outages may affect access. No specific uptime percentage or service-level guarantee is offered by these terms.
Keep appropriate independent copies of records needed to run your business and meet legal obligations. Material service changes or permanent closure should be communicated with reasonable notice where practicable, with appropriate arrangements for stored information. Urgent security or legal action may require shorter notice.
Support and complaints go to support@jobplain.co.uk. Planned material changes adversely affecting the service, or planned permanent closure, will ordinarily be notified at least 30 days ahead, with a chance to cancel renewal and appropriate return/deletion arrangements. Urgent security/legal changes may require shorter notice, with reasons where lawful. No fixed support-response or uptime guarantee is given.
09. Responsibility and liability
You must check the accuracy and suitability of customer details, quotes, work orders, invoices, VAT calculations and payment records before relying on them. JobPlain does not perform your trade work, collect your customer debts or guarantee your customers will pay.
For business use, and only to the extent permitted by law and where reasonable, JobPlain is not responsible for indirect or consequential loss or loss arising from your unlawful use, inaccurate input or failure to safeguard your credentials. Any liability limitation must be interpreted subject to the operator’s legal duties and the circumstances; this is not a blanket exclusion of responsibility for data loss or breach.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Mandatory statutory rights remain unaffected.
No monetary liability cap is imposed by these terms. Any exclusion applies only to the extent lawful and reasonable under applicable business-contract law, including the Unfair Contract Terms Act 1977; it does not override data-protection duties or mandatory remedies.
10. Contact, disputes and finalisation
These terms are governed by the law of England and Wales. Raise service or billing concerns with the operator at support@jobplain.co.uk. The parties should first seek a practical resolution. Nothing in these terms removes rights that law requires to be preserved.
The courts of England and Wales have jurisdiction, subject to any mandatory rule requiring otherwise. When raising a complaint, provide the account reference, issue and requested outcome; JobPlain will investigate proportionately and explain its decision. The Customer Data Processing Terms take precedence for their processing subject matter; these Terms govern other service/commercial matters, subject always to mandatory law.
Version 2026-11-final-1. This version is effective from 11 November 2026.